Questionnaire

                 A questionnaire is a research instrument consisting of a series of questions and other prompts for the purpose of gathering information from respondents. Although they are often designed for statistical analysis of the responses, this is not always the case.
                 A questionnaire is made for the purpose of understanding the experiences, beliefs, perceptions and feelings of a given group of people.  Questionnaires create a more accurate picture regarding the way people view certain things in the community by collection of specific data.
Q.1 ) Do we need to have more escalators and elevators ?
Q.2 ) Does parking area need to be increased and more organised?
Q.3 ) Do we need to have a subway from the parking to the station ?
Q.4 ) Is the security check thorough enough ?
Q.5 ) Does the railway needs more benches, sitting and waiting area ?
Q.6 ) Will E-ticket machines for platform ticket be more convenient ?
Q.7 ) Are there enough wheelchairs and provisions for the aged and handicapped people ?
Q.8 )Are there proper medical facilities for everyone ?
Q.9 ) Should there be a pharmacy opened at each station ?
Q.10 ) Is water supply available 24/7 ?
Q.11 ) Do the elevators work ?
Q.12 ) Do the washrooms need to be cleaned more often and in shorter intervals for better hygiene ?
Q.13 ) Does the railway need more staff ?
Q.14 ) Will having an extra overbridge be convenient ?


Jaishree Sarda,
Shivangi Chopra,
Lisa Dey,
Pearl Academy, Noida

Organisation Structure

The Railway Station like any other organisation has a proper system and a board of members. Above is the chart of how the Railway works and operates.

Lisa Dey 
Pearl Academy, Noida

The 3 C's

                       

                        VISUAL CULTURE

New Delhi Railway Station

               The New Delhi Railway Station, (station code NDLS), situated between Ajmeri Gate and Paharganj is the main railway station in Delhi. It is 90 years old. It is one of the biggest and busiest railway station, hence it is always crowded and sometimes chaotic. 

Passengers, vendors, coolies, cleaners, officials are at the station at all times. The platforms are always crowded with passengers, as there is not enough waiting space. There are markets, hotels and food joints surrounding the entire railway station. 

The station has proper security booths. There are a few escalators here and there. There are very few waiting rooms and seats. The tracks and the platforms are cleaned in regular intervals. The railway station interior is mainly white. It can be a made a little vibrant.

Shivangi Chopra
Pearl Academy, Noida

                                SOCIO CULTURE

NDLS railway station entrance

Coolie

                Socio culture means involving a combination of social and cultural factors. This includes the interactions between the people to the vendors and the coolies and so on.  

We interacted with the people, the employees,the vendors, the coolies and the cleaners. The coolies get an uniform a year and a pass from the railway station. They earn their entire income from the passengers alone. Employees and guards get their salaries on time and they work in shifts. Cleaners clean in regular intervals. Interactions between the passengers and the employees and so on are pretty good. People are cooperative and helpful to one another.

Aman Behl
Pearl Academy, Noida

                                      PRODUCT CULTURE

             Product culture is a conceptual model of defining the culture of people living in a society according to aesthetics, artistic and symbolic values.

The products that matters most in a railway station are seats, dustbins, water coolers, luggage scanners, wash basins, fans, stairs, proper toilets, etc. 

Though all most products are available, they are not in great conditions. Sometimes the luggage scanners fails to operate, while the toilets are broken at other times. Dustbins overflow and taps stop working. There are many other minor problems. They can be fixed for better convenience.

Jai Gupta

Pearl Academy, Noida

                                         INTRODUCTION

New-Delhi Railway Station

               The New Delhi Railway Station (station code NDLS), situated between Ajmeri Gate and Paharganj is the main railway station in Delhi. New Delhi railway station is the busiest and largest railway station in India. It handles over 350 trains and 500,000 passengers daily with 16 platforms. The New Delhi railway station holds the record for the largest route interlocking system in the world along with the Kanpur Central Railway Station i.e. 48. The station is about two kilometres north of Connaught Place, in central Delhi.

                Most eastbound and southbound trains originate at New Delhi Railway Station. However, some important trains to other parts of the country also touch/originate at this station. Most Pair of Shatabdi Express originates and Terminates at this Station. It is the main hub for the Rajdhani Express. Hence making it the biggest and bussiest railway station of Indian Railways.

                            HISTORY

Location within Delhi

Before the new imperial capital New Delhi was established after 1911, the Old Delhi railway Station served the entire city and the Agra-Delhi railway line cut through what is today called Lutyens' Delhi and the site earmarked for the hexagonal All-India War Memorial (now India Gate) and Kingsway (now Rajpath). The railway line was shifted along Yamuna River and opened in 1924 to make way for the new capital. Minto (now Shivaji) and Hardinge (now Tilak) rail bridges came up for this realigned line. The East India Railway Company, that overlooked railways in the region, sanctioned the construction of a single story building and a single platform between Ajmeri Gate and Paharganj in 1926. This was later known as New Delhi Railway station. The government's plans to have the new station built inside the Central Park of Connaught Place was rejected by the Railways as it found the idea impractical. In 1927–28, New Delhi Capital Works project involving construction of 4.79 miles (7.71 km) of new lines was completed. The Viceroy and royals entered the city through the new railway station during the inauguration of New Delhi in 1931. New structures were added to the railway station later and the original building served as the parcel office for many years.

                       MODERNISATION

Entrance to NDLS Railway Station

In 2007, Farrells were commissioned to modernise and expand the station in time for the 2010 Commonwealth Games in Delhi. Farrells are the lead consultant for the Masterplan for Indian Railways for the redevelopment of New Delhi Railway Station to be in line with the pace of modernisation and growth in the city centre. To provide station and property development over and around the station. The first phase was planned to be operational by the time of the games. The redevelopment was expected to cost Rs. 60 billion (US$891.6 million) and 13 consortiums have placed bids to win the contract to upgrade and modernise the terminal on a Build-Operate-Transfer basis for 30 years.

The station occupies 86 ha and 10–20% of it (50 acres) could be used for retail and commercial use. In September 2009, the new building of the station on the Ajmeri Gate side was opened by Northern Railway; built at Rs250,000,000 by Gangotri Enterprises Limited and the building has a total floor area of 9,000 m² spread over three floors.

                              WIFI

Northern Railways concluded a tender in May 2013, won by a Mumbai-based company, to enable free Wi-Fi connectivity at the station, at an approximate cost of Rs. 8 million (US$120,000). Service became available later in the year.

                      DELHI METRO 

New Delhi Railway Station is served by New Delhi station on the Yellow Line of the Delhi Metro and also by the Delhi Metro Airport Express (Orange Line), which connects it directly to Indira Gandhi International Airport. 

Lisa Dey
Pearl Academy, Noida