Questionnaire

                 A questionnaire is a research instrument consisting of a series of questions and other prompts for the purpose of gathering information from respondents. Although they are often designed for statistical analysis of the responses, this is not always the case.
                 A questionnaire is made for the purpose of understanding the experiences, beliefs, perceptions and feelings of a given group of people.  Questionnaires create a more accurate picture regarding the way people view certain things in the community by collection of specific data.
Q.1 ) Do we need to have more escalators and elevators ?
Q.2 ) Does parking area need to be increased and more organised?
Q.3 ) Do we need to have a subway from the parking to the station ?
Q.4 ) Is the security check thorough enough ?
Q.5 ) Does the railway needs more benches, sitting and waiting area ?
Q.6 ) Will E-ticket machines for platform ticket be more convenient ?
Q.7 ) Are there enough wheelchairs and provisions for the aged and handicapped people ?
Q.8 )Are there proper medical facilities for everyone ?
Q.9 ) Should there be a pharmacy opened at each station ?
Q.10 ) Is water supply available 24/7 ?
Q.11 ) Do the elevators work ?
Q.12 ) Do the washrooms need to be cleaned more often and in shorter intervals for better hygiene ?
Q.13 ) Does the railway need more staff ?
Q.14 ) Will having an extra overbridge be convenient ?


Jaishree Sarda,
Shivangi Chopra,
Lisa Dey,
Pearl Academy, Noida

Organisation Structure

The Railway Station like any other organisation has a proper system and a board of members. Above is the chart of how the Railway works and operates.

Lisa Dey 
Pearl Academy, Noida

The 3 C's

                       

                        VISUAL CULTURE

New Delhi Railway Station

               The New Delhi Railway Station, (station code NDLS), situated between Ajmeri Gate and Paharganj is the main railway station in Delhi. It is 90 years old. It is one of the biggest and busiest railway station, hence it is always crowded and sometimes chaotic. 

Passengers, vendors, coolies, cleaners, officials are at the station at all times. The platforms are always crowded with passengers, as there is not enough waiting space. There are markets, hotels and food joints surrounding the entire railway station. 

The station has proper security booths. There are a few escalators here and there. There are very few waiting rooms and seats. The tracks and the platforms are cleaned in regular intervals. The railway station interior is mainly white. It can be a made a little vibrant.

Shivangi Chopra
Pearl Academy, Noida

                                SOCIO CULTURE

NDLS railway station entrance

Coolie

                Socio culture means involving a combination of social and cultural factors. This includes the interactions between the people to the vendors and the coolies and so on.  

We interacted with the people, the employees,the vendors, the coolies and the cleaners. The coolies get an uniform a year and a pass from the railway station. They earn their entire income from the passengers alone. Employees and guards get their salaries on time and they work in shifts. Cleaners clean in regular intervals. Interactions between the passengers and the employees and so on are pretty good. People are cooperative and helpful to one another.

Aman Behl
Pearl Academy, Noida

                                      PRODUCT CULTURE

             Product culture is a conceptual model of defining the culture of people living in a society according to aesthetics, artistic and symbolic values.

The products that matters most in a railway station are seats, dustbins, water coolers, luggage scanners, wash basins, fans, stairs, proper toilets, etc. 

Though all most products are available, they are not in great conditions. Sometimes the luggage scanners fails to operate, while the toilets are broken at other times. Dustbins overflow and taps stop working. There are many other minor problems. They can be fixed for better convenience.

Jai Gupta

Pearl Academy, Noida